Refund policy
Return and Exchange Policy
At Ohhal.com, we offer a 30-day hassle-free return and exchange policy, as well as refunds for our valued customers.
Exchange Process:
Customer-Initiated Exchange: Upon receiving the item(s) you wish to exchange, we will process your request within 7 business days.
Notification: Once your exchange item has been shipped, we will notify you via email.
Damaged or Incorrect Items: If you receive damaged or incorrect items, please promptly contact us with photographic evidence. We will initiate the exchange process within 3 business days and provide you with a replacement at no additional cost.
Refund Process:
Customer-Initiated Refunds: If you decide to initiate a refund within 30 days of receiving your order, please return the item(s) to our warehouse.
Processing Time: We will process your refund within 5 business days of receiving the returned item(s).
Refund Timeline: Refunds typically take 7-15 business days to appear in your account. The refunded amount will be credited back to the original payment method, and the exact timing may vary depending on your bank.
Exceptions:
Customer-Damaged Items: We do not provide compensation or accept returns for items damaged by the customer.
Personal Reasons: For exchanges initiated due to personal reasons, there will be an additional charge of $9.9 USD for shipping.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please be aware that these terms and conditions are subject to change and should be reviewed periodically. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction with every purchase made at Ohhal.com.
At Ohhal.com, we offer a 30-day hassle-free return and exchange policy, as well as refunds for our valued customers.
Exchange Process:
Customer-Initiated Exchange: Upon receiving the item(s) you wish to exchange, we will process your request within 7 business days.
Notification: Once your exchange item has been shipped, we will notify you via email.
Damaged or Incorrect Items: If you receive damaged or incorrect items, please promptly contact us with photographic evidence. We will initiate the exchange process within 3 business days and provide you with a replacement at no additional cost.
Refund Process:
Customer-Initiated Refunds: If you decide to initiate a refund within 30 days of receiving your order, please return the item(s) to our warehouse.
Processing Time: We will process your refund within 5 business days of receiving the returned item(s).
Refund Timeline: Refunds typically take 7-15 business days to appear in your account. The refunded amount will be credited back to the original payment method, and the exact timing may vary depending on your bank.
Exceptions:
Customer-Damaged Items: We do not provide compensation or accept returns for items damaged by the customer.
Personal Reasons: For exchanges initiated due to personal reasons, there will be an additional charge of $9.9 USD for shipping.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please be aware that these terms and conditions are subject to change and should be reviewed periodically. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We are committed to ensuring your satisfaction with every purchase made at Ohhal.com.
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